Soutenance de thèse de Saeed Mousa

Industrie 4.0 et servitisation de l'industrie : une exploration des secteurs de l'automobile, de l'aviation et de la santé

The concepts of servitization and Industry 4.0 in the manufacturing sector play an important role in enhancing performance outcomes. While there is literature addressing the concepts of servitization and Industry 4.0 as complementary, there is a considerable lack of evidence in the outcomes of their interaction. The present research explores the impacts of Industry 4.0 on the servitization of manufacturers. With insights from 30 industry experts from different sectors, the research applied the qualitative approach to establish the impacts of Industry 4.0 base technologies in view of the customer service, partnerships, product developments, and challenges. The research findings revealed that Industry 4.0 technologies such as IoT, Big data and Analytics, and Blockchain contribute to the transformation of manufacturing sectors from a product orientation to a product-service system (PSS). The results indicate that the application of Industry 4.0 technologies supports the servitization process to create a positive relationship with customers as well as improve performance outcomes among the manufacturers. Nonetheless, the inadequate integration of Industry 4.0 technologies has been revealed to contribute to poor collaboration between partners in the industry and deteriorating competitiveness within the firm. The findings in this research can be valuable to future research on servitization and practitioners to inform decisions regarding the adoption of Industry 4.0 technologies.

• Benoît Desmarchelier, Maître de conférences-HDR, Université de Lille
• Camal Gallouj, Professeur, Université Paris Sorbonne-Cité
• Céline Viala, Maître de conférences-HDR (rapporteur), Université Paris 13
• Corinne Blanquart, Directrice de recherches, Université Gustave Eiffel
• Faïz Gallouj, Directeur de thèse, Professeur, Université de Lille
• Gilberto Perez, Professeur, Université Mackenzie, Sao Paulo, Brésil
• Marc-Hubert Depret, Maître de conférences-HDR (rapporteur), Université de Poitiers
• Rabeh Morrar (co- directeur de thèse, Maître de conférences, Université An-Najah, Naplouse, Palestine